Troubleshooting Browser based Applications

Created by Dan Auns, Modified on Tue, 29 Jan 2019 at 05:14 PM by Dan Auns

The protocol for troubleshooting browser based software issues always begins with the same series of steps. This protocol allow us to better understand, diagnose, and often times isolate the root cause of your problematic experience very early in your support request.

We recommend that before you reach out to Data Stack support, that you too follow the same protocol. These simple steps, will also allow you to better document your issue, information that can and should be shared with Data Stack when submitting your support ticket:

  • Try to replicate the issue on another device (PC, Mac, mobile, etc).

  • Try to replicate the issue on another network (Corporate VPN, wifi, home network).

  • Try to replicate the issue using another browser.

  • Ask another user to try to replicate the issue.

Take notes of all of your attempts to replicate your issue, and share all of your findings with the Data Stack support team when submitting your issue.

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