GA.360 Support Ticket

When you raise a support ticket with Data Stack, we ask that you prioritize your concern using Google's 4 defined issue priority levels.

P1 - Critical. Your reports are not showing data, or the interface is unavailable to multiple users.

P2 - High. Data collection and reporting are working, but other functions are not. P2 is also used when you have difficulty accessing your account.

P3 - Standard functionality issues.

P4 - Minor issues with your system. Product enhancement or feature requests.

For a Google Analytics support request, the following information is required, which will enable Data Stack to act quickly

• Property ID (e.g., UA-123456-1):

• View ID or View Name:

• User Email Address:

• Report Details, such as:

  • Report Name (or Custom Report Link):

  • Date Range:

  • Segments or Filters used:

• Summary of Issue:

• Screenshot of issue:

We also encourage you to review our Troubleshooting summary, and provide any/all additional information based on that diligence.

Resources:

Troubleshooting: How to Share pictures of your Screen