GA.360 Support Ticket

Created by Dan Auns, Modified on Tue, 29 Jan, 2019 at 12:52 PM by Dan Auns

When you raise a support ticket with Data Stack, we ask that you prioritize your concern using Google's 4 defined issue priority levels.

P1 - Critical. Your reports are not showing data, or the interface is unavailable to multiple users.

P2 - High. Data collection and reporting are working, but other functions are not. P2 is also used when you have difficulty accessing your account.

P3 - Standard functionality issues.

P4 - Minor issues with your system. Product enhancement or feature requests.

For a Google Analytics support request, the following information is required, which will enable Data Stack to act quickly

  • Property ID (e.g., UA-123456-1):

  • View ID or View Name:

  • User Email Address:

  • Report Details, such as:

    • Report Name (or Custom Report Link):

    • Date Range:

    • Segments or Filters used:

  • Summary of Issue:

  • Screenshot of issue:

We also encourage you to review our Troubleshooting summary, and provide any/all additional information based on that diligence.


Troubleshooting: How to Share pictures of your Screen

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