GA.360 Support Ticket

Created by Dan Auns, Modified on Tue, 29 Jan, 2019 at 12:52 PM by Dan Auns

When you raise a support ticket with Data Stack, we ask that you prioritize your concern using Google's 4 defined issue priority levels.


P1 - Critical. Your reports are not showing data, or the interface is unavailable to multiple users.

P2 - High. Data collection and reporting are working, but other functions are not. P2 is also used when you have difficulty accessing your account.

P3 - Standard functionality issues.

P4 - Minor issues with your system. Product enhancement or feature requests.


For a Google Analytics support request, the following information is required, which will enable Data Stack to act quickly

  • Property ID (e.g., UA-123456-1):

  • View ID or View Name:

  • User Email Address:

  • Report Details, such as:

    • Report Name (or Custom Report Link):

    • Date Range:

    • Segments or Filters used:

  • Summary of Issue:

  • Screenshot of issue:


We also encourage you to review our Troubleshooting summary, and provide any/all additional information based on that diligence.


Resources:


Troubleshooting: How to Share pictures of your Screen



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article